Terms and Conditions - MONEZO
Última atualização: 21/01/2025
Welcome to MONEZO! By accessing or using our platform, you agree to the terms and conditions described below. If you do not agree with these Terms, we ask that you do not use our services.
1. Definitions
1.2. User: Any person who uses MONEZO's services, including sellers and buyers.
1.2. User: Any person who uses MONEZO's services, including sellers and buyers.
1.3. Permitted Products: Physical and digital goods that comply with our policies.
1.4. Prohibited Products: Items or services that violate applicable laws or the terms of the platform (see Section 8).
2. Services Offered
2.1. MONEZO provides:
- A secure environment for the trading of physical and digital products;
- Payment processing between buyers and sellers;
- Technical and operational support.
2.2. MONEZO does not act as a party to the transactions, serving only as an intermediary.
3. Registration and Eligibility
3.1. To use the platform, the user must create an account by providing complete, truthful, and up-to-date information.
3.2. Users must be of legal age and legally enabled to carry out commercial transactions.
4. Payment and Fee Policy
4.1. All transactions made on MONEZO are subject to service fees.
4.2. MONEZO may withhold transaction amounts if there is suspicion of fraudulent activity.
4.3. Payments will be processed in local currency or as specified on the platform.
5. Deliveries and Physical Products
5.1. The seller is responsible for the shipping and delivery of physical products within the timeframe informed to the buyer.
5.2. The buyer must ensure that the provided address is valid and up to date.
5.3. In case of delivery issues, the resolution must be made directly between the parties.
5.3. In case of delivery issues, the resolution must be made directly between the parties.
6. Refunds and Disputes
6.1. MONEZO offers support for resolving disputes between sellers and buyers.
6.2. Refunds are processed according to the Refund Policy, available on the platform.
7. Seller's Rights and Responsibilities
7.1. Sellers must:
- Ensure the accuracy of product information;
- Meet delivery deadlines and warranty conditions;
- Comply with all applicable laws and regulations.
7.2. Failure to comply with the rules may result in the suspension or termination of the seller's account.
8. Prohibited Products and Content
8.1. Prohibited products include, but are not limited to:
- Controlled or illegal substances;
- Items that infringe intellectual property rights;
- Offensive or inappropriate materials.
8.2. MONEZO reserves the right to remove any item that violates these policies.
9. Privacy Policy
9.1. MONEZO collects and stores personal information as described in the Privacy Policy.
9.2. User data is protected and used exclusively for operational purposes.
10. Usage Restrictions
10.1. It is prohibited:
- Use the platform for fraudulent or illegal activities;
- Try to compromise the security or integrity of the system.
8.2. MONEZO reserves the right to remove any item that violates these policies.
11. Limitations of Liability
11.1. MONEZO is not responsible for:
- Damaged products or incorrectly delivered;
- Any losses resulting from transactions between buyers and sellers.
12. Dispute Resolution
12.1. In case of disputes, the parties must seek an amicable solution.
12.2. If it is not possible, the issues will be resolved according to the applicable legislation at the location of registration of MONEZO.
13. Changes to the Terms
13.1. MONEZO reserves the right to change these Terms at any time. We will notify about significant changes with reasonable notice.
14. Contact
For questions or support, please contact us at support@monezo.com or use the form available on the platform.