Last updated: 01/21/2025
Welcome to MONEZO! These policies aim to inform you of the guidelines and procedures of our platform. By using our services, you agree to the terms set forth here. If you have any questions or do not agree with any provision, please contact us at: suporte@monezo.com.
1. Content Policy
1.1. Prohibited Contents:
- Products that violate intellectual property rights;
- Illegal content;
- Deceptive content;
- Content that violates data privacy.
1.2. Services Considered Infoproducts:
- E-books, audiobooks, presets, and packages;
- Video lessons;
- Coaching and mentoring;
- Telemedicine and related services;
- Software as a Service (SaaS);
- Membership areas, communities, groups, and exclusive content;
- Signal or tip services.
1.3. Exceptions:
- At MONEZO's discretion, content for educational purposes may be permitted, provided it presents clear and appropriate context.
- MONEZO reserves the right to veto any content that it deems inappropriate, even if not explicitly listed in this policy.
2. Payment and Refund Policy
2.1. Payment Processing:
- MONEZO processes and manages online payments, using partners authorized by the Central Bank of Brazil (BACEN).
- The sales amounts are credited directly to the seller's virtual account, in accordance with MONEZO's Terms of Use.
2.2 Fees and charges:
- The use of MONEZO is free for buyers; however, there may be fees associated with certain payment methods, as specified on the platform.
- MONEZO reserves the right to change its fees and charges, notifying users with reasonable notice.
2.3. Refunds:
- Refund requests must be sent directly to the product seller.
- MONEZO will mediate disputes when necessary, seeking a fair resolution for both parties.
3. Account Deletion Policy
3.1. Request for Deletion:
- Users who wish to delete their account must send a request to suporte@monezo.com.
- The deletion will be processed within 30 business days after the identity of the requester is confirmed.
3.2. Consequences of Deletion:
- After deletion, all personal data will be removed, except for those that MONEZO is legally required to retain.
- The user will lose access to all functionalities and histories associated with the deleted account.
4. Cookie Policy
4.1. Use of Cookies:
- MONEZO uses cookies to improve user experience, personalize content, and analyze platform traffic.
4.2. Cookie Management:
- Users can manage their cookie preferences through the settings of the browser used.
- Disabling certain cookies may affect the functionality of the platform.
5. Changes to the Policies
5.1 MONEZO reserves the right to modify these policies at any time.
5.2. Notifications about changes will be sent to registered users and published on the platform.
5.3. Continued use of the services after modifications constitutes acceptance of the new policies.